Who Owns Quality Control? Eight Recommendations
Situation: The CEO of a company has a problem. Quality control is an essential part of the company’s success, but ownership of quality control issues is proving difficult. When more than one department...
View ArticleHow Do You Expand Your Customer Base? Six Solutions
Situation: A company produces a consumable product which provides its primary revenue stream. They have developed a new delivery system for the consumable that potentially competes with products sold...
View ArticleHow Do You Hire the Right Person? Three Points
Situation: A CEO is in the process of hiring a new employee for a key position. The company is now writing the position description to post for candidates. What can they do to improve on past hiring...
View ArticleHow Do You Shift a Key Employee to Manager? – Pt 2 Three Points
Situation: A CEO wants to promote a key employee from rainmaker to manager. This will not involve a change in expectations or metrics for either the new manager or the employees who will report to her....
View ArticleHow Do You Move from Informal to Formal Processes? Five Keys
Situation: A company is growing its sales capabilities and adding staff. The CEO wants to improve the company’s ability to generate new business. To date they have relied on informal channels to...
View ArticleHow Do You Delegate on a Team Basis? Four Options
Situation: A CEO wants to develop a collection of skills within her team as an alternative to just having individuals with skills. For example, her role means that she must travel frequently, often for...
View ArticleHow Do You Build a New Channel? Four Cases
Situation: A company wants to increase business by building a new channel. The new business is different from the company’s base business, but won’t change the company’s focus on its base business....
View ArticleHow Do You Maintain a Culture Focused on Quality? Five Points
Situation: Quality is a CEO’s #1 objective for his company. As the company has grown and processes have become more complex with more people involved, consistent quality is becoming an issue. The CEO...
View ArticleHow Do You Manage Long-Term Members of the Team? Three Strategies
Situation: A company has a team that built their critical systems some time ago. The CEO is upgrading skills and adding new team members to update these systems to current technology. The challenge is...
View ArticleHow Do You Target CIOs of Large Companies? Six Suggestions
Situation: A company’s target customers are Fortune 1000 companies, some of whom are simultaneously clients and competitors. The key target is the VP/CIO. A prime concern of that individual is assuring...
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